Return and Alteration
We are committed to get you your perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.
How do we work to create win-win circumstances?
Creating a win-win situation with custom (read: customized) jackets may be challenging and keep us on our toes. The following factors may lead to the necessity for a return.
Design & Quality
Solution: We send you photographs of the actual product before we ship your order. Before we ship it, you can inspect the design, fabric, and stitching. This could eliminate this explanation.
Sizing
Solution: Our customer service representative requests your body measurement when you submit a bespoke order. Please use our sizing chart as a reference when taking your body measurements. Even with accurate measurements, there is still a risk for sizing inaccuracy. Even so, we provide a free first alteration if the jacket doesn’t fit you precisely when it arrives. You would be responsible for the cost of returning the jacket to us, though.
Refund
We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you. All details including style, material, accessories are as per your choice and we are not likely to sell it to anyone else.
